Privacy Policy

This Privacy Policy describes how Pizza Factory ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website pizzafactorycafe.top, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. About Us

Pizza Factory is a food service business operating in the United States. We provide pizza and related food products through our physical location and online ordering platform.

For all privacy-related inquiries, data requests, or complaints, please use the contact details provided in Section 14 of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website pizzafactorycafe.top
• Customers who place orders online or in person
• Individuals who create accounts or register with our platform
• Newsletter subscribers and marketing recipients
• Individuals who contact us via email, phone, or contact forms
• Participants in promotions, loyalty programs, contests, or surveys

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (where applicable for age verification or birthday promotions)
• Username and password for registered accounts
• Profile preferences and dietary requirements

3.2 Payment and Financial Information

When you make a purchase through our website or in-store point-of-sale systems, we may collect:

• Credit or debit card details (processed securely through PCI-DSS compliant payment processors)
• Billing address and payment confirmation data
• Transaction history and order details

3.3 Order and Transaction Data

• Items ordered, customization preferences, and special instructions
• Order frequency and history
• Delivery instructions and location data
• Feedback, ratings, and reviews submitted

3.4 Usage and Behavioral Data

When you browse our website, we automatically collect certain technical and behavioral information, including:

• Pages visited and time spent on each page
• Clickstream data and navigation patterns
• Search queries entered on our platform
• Referring URLs and exit pages
• Frequency and duration of visits

3.5 Device and Technical Information

• IP address
• Browser type and version
• Operating system and device type (mobile, tablet, desktop)
• Screen resolution and display settings
• Language preferences
• Time zone settings
• Unique device identifiers and advertising IDs

3.6 Location Data

With your consent, we may collect precise or approximate geolocation data to facilitate delivery services, show you nearby promotions, or confirm your delivery area. You may disable location sharing through your browser or device settings at any time.

3.7 Communications Data

• Messages and inquiries submitted via contact forms or email
• Customer service records and call logs
• Live chat transcripts
• Social media interactions and messages directed to our official accounts

3.8 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. Please refer to Section 9 of this policy for a detailed explanation of our cookie practices.

3.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you log in using social sign-on features
• Delivery and logistics partners
• Marketing and advertising partners
• Analytics service providers
• Publicly available databases

4. How We Use Your Information

Pizza Factory uses the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing, confirming, and fulfilling your food orders
• Coordinating delivery or pickup logistics
• Managing your account and saving your preferences
• Sending order confirmations, receipts, and status updates
• Processing payments and issuing refunds where applicable

4.2 Customer Support and Communications

• Responding to inquiries, complaints, and feedback
• Providing technical support for website-related issues
• Communicating important service updates or changes to our menu
• Sending administrative notices and policy updates

4.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (with your consent where required by law)
• Notifying you of loyalty rewards, birthday deals, and exclusive discounts
• Running targeted advertising campaigns on social media and digital platforms
• Conducting contests, sweepstakes, and promotional activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

4.4 Analytics and Website Improvement

• Analyzing website traffic patterns and user behavior
• Improving the design, functionality, and usability of our website
• Identifying popular menu items and customer preferences
• Conducting internal research and business intelligence activities
• Testing new features and website updates

4.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, property, and safety of Pizza Factory, our customers, and the public
• Detecting and preventing fraud, abuse, or security threats

4.6 Business Operations

• Managing our internal records and business operations
• Evaluating and improving our food products and service quality
• Facilitating business transactions such as mergers, acquisitions, or asset sales

5. Legal Basis for Processing (Where Applicable)

Depending on the jurisdiction and context, we process your personal information under the following legal bases:

• Contractual Necessity: Processing required to fulfill your order or manage your account
• Legitimate Interests: Analytics, fraud prevention, security, and business improvement
• Consent: Marketing communications, non-essential cookies, and location data
• Legal Obligation: Compliance with applicable laws and responding to lawful government requests

6. Sharing Your Information with Third Parties

Pizza Factory does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize. Categories of service providers include:

• Payment processors — to securely process your transactions
• Delivery and logistics partners — to fulfill food orders and coordinate delivery
• Cloud hosting and IT services — to store data and maintain our platform
• Email and communication platforms — to send order confirmations and marketing messages
• Analytics providers (e.g., Google Analytics) — to analyze website performance
• Advertising networks — to serve relevant ads on external platforms
• Customer support tools — to manage inquiries and support tickets

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing, fraud, or illegal activity
• Protect the personal safety of our customers, employees, or the public

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our website before your personal data becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with additional third parties when you have provided explicit consent for such sharing.

6.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

7. Data Security Measures

Pizza Factory takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) technology
• Encrypted Data Storage: Sensitive personal and financial data is stored using encryption protocols
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and continuously monitored for unauthorized access
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant payment gateways

7.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Data protection policies and procedures for all staff handling personal information
• Background checks for employees with access to sensitive data
• Vendor due diligence and contractual data protection obligations for third-party partners

7.3 Incident Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable state breach notification laws, including those applicable in California and other states where required.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We honor these rights to the fullest extent required by applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

California residents have the following rights:

8.2 General Privacy Rights (All Users)

• Access: Request access to the personal information we hold about you
• Correction: Request that we correct or update inaccurate or incomplete personal information
• Deletion: Request erasure of your personal data where there is no overriding legal basis for continued processing
• Restriction: Request that we restrict processing of your personal data in certain circumstances
• Objection: Object to the processing of your personal data for direct marketing purposes
• Withdraw Consent: Withdraw consent you have previously given for specific processing activities

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by contacting us through one of the following methods:

• Email: [email protected]
• Website: pizzafactorycafe.top

We will respond to your request within 45 days of receipt, with the possibility of a single 45-day extension where reasonably necessary. We may need to verify your identity before processing your request to protect your privacy and prevent unauthorized access.

You may designate an authorized agent to submit a request on your behalf. The authorized agent must provide proof of written authorization, and we may still require you to verify your identity directly with us.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertising.

9.1 Types of Cookies We Use

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are placed. Please note that disabling certain cookies may affect the functionality of our website.

You may also opt out of interest-based advertising by visiting www.aboutads.info/choices or optout.networkadvertising.org.

For full details about the specific cookies we use and how to manage your preferences, please refer to our dedicated Cookie Policy available on our website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

After the applicable retention period expires, we will securely delete or anonymize your personal information so it can no longer be associated with you.

11. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. Our services are not directed to children, and we do not intentionally market our products to minors. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

We encourage parents and guardians to monitor their children's online activities and to teach them about the importance of online privacy.

12. International Data Transfers

Pizza Factory is based in the United States, and the information we collect is primarily stored and processed within the United States. However, some of our third-party service providers may be located in other countries and may process your data internationally.

If your personal information is transferred outside of the United States, we take steps to ensure that adequate protections are in place, including:

• Entering into data processing agreements with our service providers that include appropriate data protection safeguards
• Ensuring that international transfers comply with applicable US laws and, where relevant, international data transfer frameworks
• Conducting due diligence on third-party providers' data security practices

By using our website and services, you acknowledge that your personal information may be transferred to, stored in, and processed in the United States and potentially other countries, where data protection laws may differ from those in your country of residence.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, and services that are not operated by Pizza Factory. Once you click on a third-party link and leave our website, this Privacy Policy no longer applies.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every website you visit.

Examples of third-party services we may integrate with include:

• Google Analytics and Google Ads
• Facebook/Meta Pixel and social media platforms
• Third-party payment gateways
• Food delivery aggregator platforms
• Mapping and location services

14. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We aim to respond to all privacy-related inquiries within 10 business days of receipt. For verifiable consumer requests under CCPA/CPRA, we will respond within 45 days as required by law.

15. How to File a Complaint with a Data Protection Authority

If you are a California resident and believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

15.1 California Privacy Protection Agency (CPPA)

• Website: cppa.ca.gov
• Email: [email protected]
• Address: 2101 Arena Boulevard, Sacramento, CA 95834

15.2 California Attorney General's Office

• Website: oag.ca.gov/privacy
• Phone: (916) 210-6276

15.3 Federal Trade Commission (FTC)

For federal consumer protection complaints, you may contact the Federal Trade Commission:

• Website: www.ftc.gov
• Online Complaint Form: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

Residents of other states may also have the right to file complaints with their respective state attorney general offices or consumer protection agencies. We encourage you to contact your local authority for more information about your rights in your specific state.

16. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for responding to DNT signals. Our website does not alter its data collection and use practices in response to DNT signals from your browser.

However, you may opt out of certain tracking activities, including interest-based advertising, through the methods described in our Cookie Policy and the opt-out tools referenced in Section 9.2.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered account holders where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated policy.

18. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and, to the extent applicable, the laws of the state in which Pizza Factory operates. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in the United States.

We comply with all applicable federal privacy and consumer protection laws, including:

• California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
• Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45 — prohibiting unfair or deceptive acts and practices
• Children's Online Privacy Protection Act (COPPA)
• CAN-SPAM Act — governing commercial email communications
• Telephone Consumer Protection Act (TCPA) — governing marketing calls and text messages
• Gramm-Leach-Bliley Act (GLBA) — where applicable to financial information

This Privacy Policy was last reviewed and updated on July 16, 2026. Pizza Factory is committed to maintaining the highest standards of privacy protection for all our customers and website visitors.