Terms of Service

Please read these Terms of Service carefully before using our website or placing any order with Pizza Factory. By accessing or using our website at pizzafactorycafe.top, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

1. Acceptance of Terms

By accessing, browsing, or otherwise using the website located at pizzafactorycafe.top (the "Website"), or by placing an order, making a reservation, or otherwise engaging with Pizza Factory (hereinafter referred to as "Pizza Factory," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service (the "Terms"), our Privacy Policy, and any other legal notices or guidelines posted on our Website.

These Terms constitute a legally binding agreement between you (the "User," "Customer," or "you") and Pizza Factory. Your continued use of the Website following any modifications to these Terms constitutes your acceptance of those modifications.

If you are accessing or using our Website on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

You must be at least 18 years of age to use our Website and services, or at least 13 years of age with verifiable parental or guardian consent. By using our Website, you represent and warrant that you meet the applicable age requirements.

2. Description of Services

Pizza Factory is a food service establishment dedicated to providing high-quality pizza, food products, and related dining experiences to our customers. Through our Website and physical location(s), we offer the following services:

2.1 Online Ordering

Our Website provides users with the ability to browse our menu, customize food items, and place orders for pickup or delivery. Online orders are subject to availability, operating hours, and applicable delivery zones. We reserve the right to modify menu items, prices, and availability at any time without prior notice.

2.2 Menu and Food Products

We offer a variety of pizzas, appetizers, beverages, desserts, and other food items as displayed on our Website and in-store menus. Menu items, ingredients, and preparation methods may change from time to time. While we make every effort to accurately describe our products, actual products may vary slightly from their descriptions or images on our Website.

2.3 Delivery Services

Where available, Pizza Factory offers delivery services within designated service areas. Delivery availability, fees, minimum order amounts, and estimated delivery times are subject to change and will be disclosed at the time of ordering. We are not responsible for delays caused by factors beyond our reasonable control, including but not limited to traffic conditions, weather events, or third-party delivery partner issues.

2.4 Catering and Special Orders

We may offer catering services and special order capabilities for events, parties, and corporate gatherings. Catering orders are subject to separate agreements, minimum order requirements, and advance notice requirements. Please contact us directly for catering inquiries.

2.5 Promotions and Loyalty Programs

From time to time, Pizza Factory may offer promotional discounts, coupons, loyalty programs, or special offers. Such promotions are subject to their own specific terms and conditions, which will be disclosed at the time the promotion is offered. Promotions may not be combined with other offers unless expressly stated.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account;
• Use our Website and services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations;
• Promptly pay all charges associated with your orders and use of our services;
• Treat our staff and other users with respect and courtesy;
• Provide a valid and functional email address and contact phone number for order communications.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities when using our Website or services:

• Using the Website for any fraudulent, illegal, or unauthorized purpose;
• Placing fraudulent orders or providing false payment information;
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity;
• Attempting to gain unauthorized access to any portion of our Website, server, or any systems or networks connected to our Website;
• Engaging in any activity that disrupts, interferes with, or damages our Website, servers, or networks;
• Using automated tools, bots, scrapers, or similar technologies to access, collect, or harvest information from our Website without our express written permission;
• Uploading, transmitting, or distributing any viruses, malware, or other harmful computer code;
• Engaging in any form of harassment, abuse, or threatening behavior toward our staff or other users;
• Attempting to circumvent any security measures or access controls on our Website;
• Using our Website to send unsolicited communications, spam, or advertising;
• Violating any applicable federal, state, or local laws, including but not limited to consumer protection laws, food safety regulations, and payment card industry standards;
• Reselling our products or services for commercial purposes without our express written consent;
• Engaging in any activity that could damage the reputation or goodwill of Pizza Factory.

We reserve the right to terminate your access to our Website and services immediately if we determine, in our sole discretion, that you have engaged in any prohibited activity.

4. Intellectual Property Rights

4.1 Ownership of Content

All content on our Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, menu designs, software, and the overall appearance and layout of the Website (collectively, the "Content"), is the property of Pizza Factory or its licensors and is protected by applicable intellectual property laws, including the United States Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and other intellectual property statutes.

4.2 Trademarks

The Pizza Factory name, logo, taglines, and all related marks, names, and slogans are trademarks or service marks of Pizza Factory. You may not use any of our trademarks without our prior written consent. All other trademarks, service marks, and logos appearing on our Website are the property of their respective owners.

4.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any Content without our express written permission;
• Modify, create derivative works from, or adapt any Content;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Use the Content for any commercial purpose or public display;
• Use any data mining, robots, or similar data gathering tools on our Website.

4.4 User-Submitted Content

If you submit reviews, comments, feedback, photographs, or other content to our Website or social media platforms ("User Content"), you grant Pizza Factory a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, display, and distribute such User Content in any media. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe any third-party rights.

5. Payment Terms

5.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices are exclusive of applicable taxes unless otherwise stated. We reserve the right to correct any pricing errors that may appear on our Website.

5.2 Accepted Payment Methods

We accept various payment methods as displayed on our Website at the time of ordering, which may include major credit cards, debit cards, and other electronic payment methods. All payments are processed through secure, third-party payment processors. We do not store complete credit card information on our servers.

5.3 Order Confirmation

Upon successfully placing an order, you will receive an order confirmation via email or SMS. This confirmation represents our acknowledgment that we have received your order, not our acceptance of it. We reserve the right to cancel or modify any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.

5.4 Taxes

You are responsible for paying all applicable federal, state, and local taxes associated with your purchase. Sales tax will be calculated and displayed at checkout based on your delivery or pickup location and applicable tax rates.

5.5 Refunds and Cancellations

Refund and cancellation policies are as follows:

• Orders may be cancelled within a limited time window after placement, as food preparation may begin immediately upon order confirmation;
• Refunds for food quality issues or incorrect orders must be reported within 24 hours of receipt;
• Refunds, when approved, will be processed to the original payment method within 5-10 business days;
• We reserve the right to offer store credit, replacement orders, or partial refunds at our discretion;
• Delivery fees are generally non-refundable unless the error was caused by Pizza Factory.

6. Food Safety, Allergens, and Dietary Information

Pizza Factory takes food safety seriously and complies with all applicable federal and state food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and applicable state health departments.

Our food products may contain or come into contact with common allergens, including but not limited to gluten, dairy, eggs, nuts, soy, shellfish, and other allergens. While we make every effort to accurately communicate allergen information, we cannot guarantee that our products are free from cross-contamination. If you have food allergies, intolerances, or specific dietary requirements, please contact us directly before placing your order. Pizza Factory shall not be liable for any allergic reactions or adverse health effects resulting from consumption of our products.

Nutritional information provided on our Website is approximate and may vary based on preparation methods, ingredient variations, and customizations.

7. Limitation of Liability

7.1 Cap on Liability

To the maximum extent permitted by applicable law, Pizza Factory's total liability to you for any claims arising out of or relating to these Terms, our Website, or our services shall not exceed the greater of: (a) the total amount paid by you to Pizza Factory in the three (3) months preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00).

7.2 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA FACTORY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.3 Third-Party Services

Our Website may contain links to third-party websites or services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites, services, or products.

Nothing in these Terms shall limit or exclude liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be lawfully limited or excluded under applicable law.

8. Disclaimers

8.1 As-Is Basis

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA FACTORY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8.2 Service Availability

We do not warrant that our Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information on our Website. We reserve the right to modify, suspend, or discontinue our Website or services at any time without notice or liability.

8.3 Food Product Disclaimer

While we strive to maintain the highest standards of food quality and safety, we make no warranties regarding the fitness of our food products for any specific dietary purpose, health outcome, or medical condition. Consumers with specific health concerns should consult a qualified healthcare professional before consuming our products.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Factory and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use or misuse of our Website or services;
• Your violation of any applicable federal, state, or local laws or regulations;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights;
• Any User Content you submit, post, or transmit through our Website;
• Any fraudulent, negligent, or wrongful acts or omissions by you;
• Any dispute between you and any third party arising from your use of our services.

We reserve the right to assume exclusive control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of any such claims. You shall not settle any claim without our prior written consent.

10. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of our Website or services, shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Factory operates, without regard to conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action or proceeding in such courts.

These Terms are subject to applicable federal consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.). Nothing in these Terms shall be construed to limit any rights you may have under applicable mandatory consumer protection laws that cannot be waived by contract.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact Pizza Factory at [email protected] and attempt to resolve the dispute informally. We will make good-faith efforts to resolve any dispute within thirty (30) days of receiving written notice of the dispute. If the dispute cannot be resolved informally within this period, either party may proceed to formal dispute resolution as described below.

11.2 Binding Arbitration

Except as otherwise provided herein, any dispute, controversy, or claim arising out of or relating to these Terms, the breach thereof, or your use of our Website or services that cannot be resolved informally shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English, and the arbitral award shall be final and binding upon both parties.

The arbitrator shall apply applicable United States federal and state law. The arbitration proceedings shall be conducted on an individual basis. YOU AND PIZZA FACTORY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

11.3 Exceptions to Arbitration

Notwithstanding the arbitration agreement above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm. Small claims court actions within the applicable jurisdictional limits are also exempt from mandatory arbitration.

11.4 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PIZZA FACTORY EACH WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OUR WEBSITE OR SERVICES.

12. Term and Termination

12.1 Term

These Terms are effective as of the date you first access our Website or use our services and shall remain in full force and effect until terminated in accordance with this section.

12.2 Termination by You

You may terminate your use of our Website and services at any time by discontinuing use of the Website and, if applicable, requesting deletion of any account you have created. Termination of your account does not affect any outstanding obligations, including payment for orders already placed.

12.3 Termination by Pizza Factory

We reserve the right, in our sole discretion, to suspend or terminate your access to our Website and services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms;
• Fraudulent activity or suspected fraud;
• Conduct that we believe is harmful to us, our customers, or third parties;
• Requests by law enforcement or other government authorities;
• Discontinuation of our services or business operations.

12.4 Effect of Termination

Upon termination of these Terms or your access to our Website, all rights and licenses granted to you under these Terms shall immediately terminate. Provisions of these Terms that by their nature should survive termination, including but not limited to intellectual property rights, limitation of liability, disclaimers, indemnification, and dispute resolution, shall survive any termination.

13. Changes to Terms

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. When we make material changes to these Terms, we will provide notice by:

• Posting the updated Terms on our Website with a revised "Last Updated" date;
• Sending a notification to the email address associated with your account (if applicable); or
• Providing a prominent notice on our Website homepage.

Your continued use of our Website or services after the effective date of any revised Terms constitutes your acceptance of and agreement to be bound by those revised Terms. If you do not agree to the revised Terms, you must discontinue use of our Website and services immediately.

We encourage you to review these Terms periodically to stay informed of any changes. The most current version of these Terms will always be available on our Website at pizzafactorycafe.top.

14. Privacy Policy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By agreeing to these Terms, you also acknowledge and agree to our Privacy Policy. To the extent applicable, our privacy practices comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, and the FTC Act's requirements regarding unfair or deceptive acts or practices concerning consumer privacy.

15. Accessibility

Pizza Factory is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any accessibility issues with our Website, please contact us at [email protected] so that we may address your concerns.

16. Force Majeure

Pizza Factory shall not be liable for any failure or delay in performance of our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, civil unrest, war, terrorism, labor disputes, power outages, internet service disruptions, or supplier failures. In the event of a force majeure event, we will make reasonable efforts to notify affected customers and resume normal operations as quickly as possible.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision.

In the event that any provision is found to be invalid or unenforceable, the parties agree that the court or arbitrator shall endeavor to give effect to the parties' intentions as reflected in the provision, to the extent possible, and the remaining provisions of these Terms shall remain valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on our Website, constitute the entire agreement between you and Pizza Factory with respect to your use of our Website and services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. No Waiver

The failure of Pizza Factory to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. No waiver of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.

20. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Pizza Factory may freely assign, transfer, or sublicense its rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets, or by operation of law, without your consent and without restriction. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

21. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you wish to exercise any rights under applicable law, please contact us using the information below:

We will make every effort to respond to your inquiries within a reasonable time frame, typically within five (5) to ten (10) business days. For urgent matters related to food safety or health concerns, please contact your local health department or emergency services as appropriate.

These Terms of Service were last updated on July 16, 2026, and are effective as of that date. Pizza Factory reserves the right to modify these Terms at any time in accordance with Section 13 above.